Templates

Say the right thing, faster.

Free customer message templates for service businesses: welcome messages, quotes, quote follow-ups, payment reminders, review requests, referral asks and repeat service reminders.

SMS or Email· Customer Retention

Customer Welcome Message

Set expectations the moment a new customer books.

Hi {{customer}}, thanks for booking {{service}} with {{business}}. You're scheduled for {{date}} between {{window}}. I'll message you when I'm on my way. Anything I should know before I arrive?

Replace {{customer}}, {{service}}, {{business}}, {{date}}, {{window}}

SMS or Email· Payments

Payment Reminder

A friendly nudge that recovers most overdue balances.

Hi {{customer}}, hope everything's still looking good after the {{service}} on {{date}}. The balance of {{amount}} is still open — you can pay here: {{link}}. Thanks!

Replace {{customer}}, {{service}}, {{date}}, {{amount}}, {{link}}

SMS· Reviews

Review Request

Ask at the moment satisfaction is highest.

Hi {{customer}}, glad the {{service}} went well today. If you have 30 seconds, a quick review really helps a small business get found: {{link}}. Thank you!

Replace {{customer}}, {{service}}, {{link}}

Email· Pricing

Quote Template

A clear scope-and-price quote customers can accept quickly.

Hi {{customer}},

Thanks for the details. Here's the quote for {{service}} at {{address}}:

Included: {{included}}
Not included: {{excluded}}
Price: {{amount}}
Earliest date: {{date}}

Reply 'yes' and I'll hold that slot for you.

{{business}}

Replace {{customer}}, {{service}}, {{address}}, {{included}}, {{excluded}}, {{amount}}, {{date}}, {{business}}

SMS or Email· Getting More Customers

Quote Follow-Up

The two-touch follow-up that recovers forgotten work.

Hi {{customer}}, just checking in on the quote for {{service}} ({{amount}}). I still have {{date}} free if you'd like it — happy to answer any questions.

Replace {{customer}}, {{service}}, {{amount}}, {{date}}

SMS or Email· Getting More Customers

Referral Request

Ask for one specific introduction, not a broadcast.

Hi {{customer}}, thanks again for having me out for the {{service}}. If you know a neighbour who could use the same, feel free to pass on my number — it genuinely helps. Thanks, {{business}}.

Replace {{customer}}, {{service}}, {{business}}

SMS· Operations

Missed Appointment

Handle a no-show without damaging the relationship.

Hi {{customer}}, I called by for the {{service}} at {{time}} today but couldn't get access. No problem — I can come back {{date}}. Let me know if that works.

Replace {{customer}}, {{service}}, {{time}}, {{date}}

SMS· Customer Retention

Thank You Message

A short note after payment that keeps you top of mind.

Thanks {{customer}}, payment received for the {{service}}. It was good working with you — I'll check back in around {{interval}} in case you'd like it done again.

Replace {{customer}}, {{service}}, {{interval}}

SMS or Email· Marketing

Seasonal Promotion

One clear offer for a limited window.

Hi {{customer}}, {{season}} is here and I'm booking {{service}} now. {{offer}} for jobs booked before {{deadline}}. Want me to put you in?

Replace {{customer}}, {{season}}, {{service}}, {{offer}}, {{deadline}}

Email· Operations

Job Completion Summary

A professional record of what was done.

Hi {{customer}},

{{service}} completed at {{address}} on {{date}}.

Work carried out: {{work}}
Notes: {{notes}}
Total: {{amount}}

Before and after photos attached. Thanks for your business.

{{business}}

Replace {{customer}}, {{service}}, {{address}}, {{date}}, {{work}}, {{notes}}, {{amount}}, {{business}}

SMS· Customer Retention

Repeat Service Reminder

The message that turns a past customer into a booking.

Hi {{customer}}, it's been about {{interval}} since your last {{service}} — usually about the right time for the next one. I have {{date}} open if you'd like it.

Replace {{customer}}, {{interval}}, {{service}}, {{date}}

Generate these with AI, in your voice

Inside Wamina Loop, every message is drafted from the actual job, customer and amount — then you approve and send. Save your favourites as reusable templates.

Create free account View demo